We answer your customer security questionnaires.
Vanta AutoShare, SecurityScorecard, Whistic, OneTrust, Drata Trust Center, plus the ad-hoc 200-question Excel from the enterprise buyer that is somehow holding up your $400K deal.
On retainer: 48-hour turnaround, included in all vCISO tiers. Standalone: $1,500 per standard questionnaire, faster than your CTO can read it. We answer the technical questions, defend the responses on the buyer call, and keep your standard library synchronized as your controls evolve.
Why your CTO is spending 20 hours a week on questionnaires.
Customer security questionnaires are the single most-hated task in B2B SaaS sales. They show up at the worst time (mid-deal, with a hard deadline), they ask 150 to 300 highly technical questions, and the wrong answer can kill a six-figure deal. Most companies handle them by interrupting their CTO. We handle them as a service.
Your enterprise sales motion is gated on a security review.
The buyer's infosec team sent over a 180-question questionnaire, expects a SOC 2, and wants to talk to your CISO. You do not have a CISO. Your CTO is now answering encryption-in-transit questions instead of shipping product.
Your responses are inconsistent across deals.
Three months ago you said one thing about your IAM model. This week you are saying something different because you forgot what was in the last response. Buyers compare notes. Inconsistencies become red flags.
The buyer security call is going badly.
The questionnaire was the easy part. Now their security team wants a 60-minute call to drill into specific answers, and your team is winging it. We attend the call, defend the answers, and unstick the deal.
A single questionnaire takes a full week.
Long ones take longer. By the time you submit, the buyer has cooled, asked for two more things, or moved on to a competitor. Speed is the difference between deals that close and deals that drift.
What is included.
Technical answer authoring
We write the technical responses across SSO/SAML, MFA, IAM, encryption at rest and in transit, network segmentation, KMS key management, secrets management, audit logging, and cloud architecture. The answers reflect your real controls, not aspirational ones.
Platform-specific delivery
Vanta AutoShare, SecurityScorecard Atlas, Whistic, OneTrust Vendor Risk, Drata Trust Center, ScalePad Control Map. We handle the platform integration, the data flow, and the response submission so your team does not learn a new tool every deal.
Buyer security call attendance
The 30 to 60-minute follow-up call where the buyer's security team pushes on specific answers. We attend, defend, answer follow-ups, and represent your security posture in real time. This is where deals actually close or stall.
Gap escalation
If the questionnaire surfaces a real gap, we tell you immediately. You decide whether to implement before answering, document the gap honestly with a remediation timeline, or scope follow-on work. We do not lie on questionnaires.
48-hour turnaround on retainer
Standard questionnaire (under 150 questions) returned in 48 business hours from receipt. Long-form (150 to 300 questions) in 5 business days. Hard-deadline rush available at premium pricing.
Master library maintenance
On retainer, we maintain a master response library that stays synchronized with your evolving controls. New SSO provider, new SOC 2 attestation, expanded encryption: the library updates so the next questionnaire is answered with current information.
Two ways to engage.
vCISO retainer
Customer security questionnaire response is bundled into all retainer tiers. 48-hour turnaround. Master response library maintained between deals. Buyer security calls included. Best value if you handle more than 2 questionnaires per quarter.
- Unlimited standard questionnaires
- 48-hour turnaround
- Buyer call attendance
- Master library kept synchronized
Per-questionnaire
One questionnaire, one fixed fee, faster than your CTO can read it. Best if you have an urgent deal and do not want a retainer.
- Standard questionnaire (≤150 q): $1,500
- Long-form questionnaire (150-300 q): $3,000
- 500+ question custom: quoted
- Rush 24-48hr available at premium
Not ready to talk? Score your SOC 2 readiness.
Twenty questions, a scored PDF in your inbox, a realistic timeline to audit. Free.
Common questions.
What platforms do you cover?
Vanta AutoShare, SecurityScorecard Atlas, Whistic, OneTrust Vendor Risk, Drata Trust Center, ScalePad Control Map, and the ad-hoc Excel or PDF questionnaire from any enterprise buyer. We have answered every common platform format and most one-off enterprise templates. The technical answers are platform-agnostic; the work is in the mapping, the defense, and the consistency.
How fast is your turnaround?
For retainer clients: 48-hour turnaround on standard questionnaires. Standalone clients: typically 5 to 7 business days from receipt of the questionnaire to delivered responses, depending on length and complexity. If your enterprise deal has a hard deadline, we can compress to 24 to 48 hours at premium pricing.
How is this different from filling out a Vanta Trust Center?
A Trust Center publishes pre-approved answers to common questions. It does not handle the 30 to 60% of questionnaires that ask non-standard or company-specific questions, and it does not defend the answers on the joint security review call. We write the technical answers, defend them in real time on the buyer call, and keep your responses synchronized as your controls evolve.
How much does it cost?
Included in both vCISO retainer tiers (Strategic vCISO and Embedded vCISO). Standalone questionnaire response service runs $1,500 per standard questionnaire (under 150 questions), $3,000 per long-form questionnaire (150-300 questions), and custom quotes for the rare 500+ question enterprise behemoths.
Do you join the buyer security review call?
Yes, on retainer. The questionnaire is the first round; the buyer security team almost always wants a 30 to 60-minute call afterward to push on specific answers. We attend, defend the responses, and answer follow-up questions in real time. This is where most enterprise deals actually close or stall.
What if the questionnaire surfaces a real gap?
We tell you immediately and work with you to decide how to handle it: implement the control before answering, document the gap honestly with a remediation timeline, or scope the work to a follow-on engagement. Lying on a security questionnaire is the fastest way to lose a deal and create future legal exposure. We do not do it.
Can you keep our responses synchronized over time?
Yes, this is the core retainer value. As your controls evolve (new SSO provider, new SOC 2 attestation, expanded encryption coverage), your standard questionnaire answers go stale fast. On retainer we maintain a master response library and update it whenever your controls change, so the next questionnaire that lands is answered with current information.